Refund policy

Returns & Refunds

At Hati Beauty, we want you to love your order.

You may request a return within 14 days of receiving your order, provided the item is unused, unopened and in its original packaging.

Due to hygiene reasons, opened or used beauty products cannot be returned unless they are faulty or damaged.

To request a return, please contact with your order number and reason for return.

Once your return is received and inspected, eligible refunds will be issued to the original payment method.

Customers are responsible for return postage for change-of-mind returns. Faulty, damaged or incorrect items will be handled in accordance with your statutory consumer rights.

Hati Beauty — Beauty is you.